Frequently Asked Questions 2017-05-11T06:37:28+00:00

Can I order with a purchase order?

Absolutely. We accept purchase orders from schools and other organizations. For faster processing:

Mail OR fax (please do not do both) your official signed, numbered, and dated purchase order, along with the completed order form. We cannot accept purchase orders over the phone or via email.

Be sure to identify an Accounts Payable contact name and phone number. We cannot process your order without this information.

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What forms of payment do you accept?

We accept the following forms of payment:

  • Credit Cards: Visa and MasterCard.
  • Purchase Order
  • Electronic Check: Please contact our customer service department for additional information.
  • Wire Transfer:(international orders only) Please contact our customer service department for additional information.

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How long will it take to process my order?

All orders are usually processed within 3 to 7 business days; however, during our busy season (June 15 to September 15), please allow 7 to 10 business days for your order to be processed. Please note: Processing times do not include shipping time. Please contact our customer service department for additional information. We can accommodate rush orders.

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Can I return a book or other item?

A refund, in your original form of payment, may be made for items returned within 30 days that meet the following criteria:

  • Current editions only
  • Items must be in their original, unused condition

Customer assumes all shipping costs for returned items. Shipping charges are non-refundable. A 15% restocking fee will be applied to all returns.

Non-returnable items:

  • Bulk orders of 50 or more
  • Posters
  • Opened shrink-wrapped items

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How can I get a paper catalog?

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Can I receive a review copy of a book?

Members of the media can obtain a review copy by contacting us

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My organization is having a conference. Will you come and exhibit?

We attend a number of conferences every year, but we are unable to attend all of them. Please send your exhibitor information, by mail, to:
Susan Fitzell
PO Box 6182
Manchester, NH 03108

Or contact us by email and we will consider attending.

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You are unable to attend my conference. Can I have some catalogs to pass out?

Yes. we are happy to send you complimentary copies of our catalog for your event. Just call, email, or fax us with the name and address of your organization, date of the event, number of expected attendees, and desired number of catalogs. We will send them to your catalogs to arrive within 10-14 business days. We appreciate your support!

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Do you offer quantity discounts?

Please call 1-603-625-6087 for information on quantity discounts.

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I am a store owner and am interested in carrying your books. How do I become a reseller?

If you are interested in adding our materials to your retail store’s inventory please contact us via email or phone and we will be happy to discuss your needs.

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Do you share my information with others?

Your privacy and the protection your personal information are high priorities. While navigating through our website, any personal information that is collected will be securely stored.

Should you ever have any concerns about the safety or possible misuse of information you have submitted on our website, please contact us by email with details of
your concerns. We do not share your information with other companies. Please contact our customer service department for additional information.

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I signed up for the newsletter but haven’t received any emails. What should I do?

Depending on your email service provider, our FREE Education E-Newsletter may be blocked by a spam filter. To ensure that your newsletter isn’t being blocked, add @susanfitzell.com to your safe senders list.

Please contact our customer service department, with your email address at hand, if you need further assistance or additional information.

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Are yours materials research-based?

Yes, all materials are based upon current research and best practices in education. We are continually investigating new trends and developments in educational pedagogy to effectively meet the needs of today’s students.

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